Return and Exchange Policy

Thank you for shopping with KRIMAKAY. We take pride in delivering high-quality products and hope you are delighted with your purchase. However, we understand that there may be instances where a return or exchange is necessary. Please take note of our policy below:

No Returns or Exchanges:

Due to hygiene, safety we do not accept returns or exchanges on any products, unless the item received is damaged or defective. In such cases, please contact our Customer Service team within 2 days of receiving your order.

Damaged or Defective Items:

If you receive an item that is damaged or defective, please contact us at info@krimakay.com within 48 hours of receiving your order. We will gladly assist you in resolving the issue.

Cancellations:

Orders cannot be cancelled once they have been processed and shipped.

Final Sale Items:

Certain products may be marked as final sale, indicating that they are not eligible for return or exchange. This will be clearly stated on the product page. We appreciate your understanding and cooperation in adhering to our return and exchange policy. If you have any questions or concerns, please feel free to contact our Customer Service team at info@krimakay.com

you for being a valued customer of KRIMAKAY.