FAQs

What's the minimum order value required to place an order? +

To place an order, a minimum order value of Rs. 899 or more is required (Excluding COD charges, Shipping charges, or value reduced after the application of coupons or any other offer).

How do I know my order has been confirmed? +

After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id.

How do I check my order status? +

We will ship your package within 24 hours of receiving the order. We will also email you the name of the courier company and the tracking number of your consignment to your registered email address. In case you do not receive an email from us within 24 hours of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company. Alternatively, you can check the same in My Account page, where Track Shipment option gives you the current status of your order being shipped.

Do you deliver products outside India? +

We do take orders from around the world provided the Orders shipping address is correct. However shipping rates may/will change depending on the country of your residence.

Is it mandatory to register before placing an order? +

No, it is not mandatory. However, it is recommended that you register with us in order to receive timely offers and also to maintain your Wishlist and account address details.

How can I contact customer support? +

You can reach us through the Contact Us page or email our support team for assistance.

How long will it take to receive my orders? +

For all areas serviced by reputed couriers, the delivery time would be within 4 to 6 business days after dispatch (business days exclude Sundays and other holidays). However items weighing over 2 kilos may take a couple of days longer to reach. For other areas the products will be shipped through reputed couriers and may take 1-2 weeks depending on the location.

Who pays for the shipping charges? +

We provide Free Shipping on all Orders above or equal to Rs. 3000/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer). For Orders below Rs. 2999 (with exclusions as above), shipping charges of Rs. 200 will apply.

What happens if I am not available at the time of delivery? +

Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.

What options do I have while making payment? +

We accept Cash on Delivery & bank transfers and GPay payment on the number provided.